Return Policy

If you are not entirely Satisfied with your purchase, we’re here to help you with any issues you might have. Please take a moment to read our Return and Refund Policies below and the process to follow.

Returns

After receiving and processing your artwork for Made-to-Order items you will receive a mockup of what the end result will be. After agreeing to the artwork and having gone through processing we will only accept returns of Made-to-Order items if there is any defects in the hats or caps or if the fault of the defects is either from the factory or by LeerHom.com itself, within 7 calendar day’s after receipt of your parcel.

Please follow these steps to be eligible for a return:

• Kindly notify us of your request in writing with photos attached within 7 calendar day’s after your receipt of your parcel
• Your item must be unused, unwashed and in the same condition that you received it.
• Please include proof of purchase as well as the receipt
• Courier fees will be for your own account

After we receive your item, we will inspect it and if the return is Approved you can decide if you would like it Exchanged or Refunded.

Refunds

After your return is approved and you decide on a Refund.

• Your refund will be done to your original method of payment.
• Non Refundable Items include the following : Gift Vouchers, SALE Items, Coupon Discounts, Prizes, Giveaways and Gift Wrapping.
• We cannot refund courier costs

Exchanges

After your return is approved and you decide on an Exchange.

• Exchanged items will be handled like a new purchase and will also undergo the same processing and shipping times.
• The customer will be Liable for the courier cost involved, both to send the item back as well as to receive the new item. 
• Clearance items cannot be exchanged for the same item but can be exchanged for an item of the same value. 
• Made-to-Order items will be exchanged for the same item and if possible the same patch or customized item will be used.
• Additional cost can be applied if the items is exchanged for a more expensive item. 

If return is not approved and no problems can be found on the item or no problems found with the agreed artwork, the client is liable to have it picked up or couriered back to them. Any items left with Leerhom will be discarded if uncollected within 14 calendar day’s.